Refund Policy

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FROFFEE LLC Distributor Refund Policy

This Refund Policy applies to all business partners and distributors of FROFFEE LLC. It outlines the conditions under which returns, refunds, or exchanges may be issued for our products and equipment. This policy is a general guideline and is always subject to the specific terms and conditions detailed in your official Distributor Agreement with FROFFEE LLC.

1. Froffee Mix Product Refunds

Due to the consumable and perishable nature of our Froffee mix, we do not accept returns or provide refunds for products that have been used, opened, or stored incorrectly.

We will, however, provide a refund or replacement for products that are:
  • Damaged: Received in a physically damaged condition.
  • Defective: Found to be defective or not meeting our quality standards upon arrival.
  • Incorrectly Shipped: You received a product that was not what you ordered.

Conditions for Product Refunds:

  • You must notify us of the issue within [e.g., 48 hours, 3 business days] of receiving the delivery.
  • You must provide clear photos of the damaged or incorrect items and the shipping package.

2. Equipment & Machine Policy

The Froffee slush machines and associated equipment are provided as part of a formal distributor partnership. Therefore, refunds for equipment are not applicable.

  • Defective Equipment: Any issues with machine performance or defects are covered by the warranty and service terms specified in your Distributor Agreement. Please refer to your agreement for the specific process for repairs or replacements.
  • Termination of Partnership: Upon termination of the partnership, the return of equipment will be handled in accordance with the terms outlined in your Distributor Agreement.

3. How to Initiate a Claim

To request a refund or report an issue, please contact our support team at info@froffee.me.
In your email, please include:

  • Your company name and distributor ID.
  • The order number and date of delivery.
  • A detailed description of the issue
  • Clear photo evidence of the damaged or defective product.
Upon review, our team will provide instructions on how we will proceed with a refund, replacement, or service solution.

4. Policy Disclaimer

This policy does not supersede the terms of your signed Distributor Agreement, which contains the full and legally binding terms of our business relationship. In the event of any conflict between this policy and the Agreement, the terms of the Agreement shall prevail.