Shipping Policy

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FROFFEE LLC Distributor Shipping Policy

This Shipping Policy outlines the terms and procedures for all shipments from FROFFEE LLC to our authorized business partners and distributors. This policy is a general guide and is subject to the specific logistics terms within your official Distributor Agreement.

1. Shipping Coverage

We currently ship our products and
equipment to authorized Froffee distributors within [e.g., the continental United States, North America, etc.]. All orders are subject to a confirmed partnership with FROFFEE LLC.

2. Order Processing & Shipment

  • Order Processing: Orders are typically processed and prepared for shipment within [e.g., 2-3 business days, 48 hours] following receipt and payment. Orders placed on weekends or holidays will begin processing on the next business day.
  • Shipping Timelines: Once an order has been picked up by the carrier, delivery times will vary depending on the destination and shipping method. Standard ground freight can take anywhere from [e.g., 3-7 business days]. We will provide you with an estimated delivery date upon shipment.

3. Shipping Methods & Costs

  • We utilize trusted third-party carriers for all shipments, including [e.g., FedEx Freight, UPS, LTL Carriers].
  • Shipping costs are calculated based on the weight, dimensions, destination, and type of products in your order.
  • Shipping costs for each order will be clearly communicated and included in your invoice.

4. Shipment Tracking

Once your order has shipped, you will receive an email notification containing the carrier’s name and a tracking number. This allows you to monitor the status and location of your shipment directly on the carrier’s website.

5. Receiving Your Shipment

It is critical that you or your authorized personnel carefully inspect all shipments upon delivery.

  • Check the number of pallets or boxes received against the delivery receipt.
  • Thoroughly inspect all items for any signs of physical damage, such as crushed boxes, tears, or leaks.
  • If you notice any damage or missing items, you must note it on the carrier’s delivery receipt before signing. Failure to document damage or shortages at the time of delivery may impact your ability to file a claim.
  • Take clear photographs of any damaged goods and the shipping materials.

6. Handling Damaged or Missing Shipments

  • In the event of a damaged or incomplete delivery, please notify your Froffee account representative or our support team at [Insert your support email here] within [e.g., 48 hours, 3 business days] of receiving the shipment.
  • Please provide your order number, a description of the issue, and the photos you took. We will work with the carrier to resolve the issue and arrange for a replacement or a credit as quickly as possible, in accordance with the terms of your Distributor Agreement.

7. Policy Disclaimer

This policy is subject to the full terms and conditions of your signed Distributor Agreement with FROFFEE LLC.

FROFFEE LLC Customer Shipping Policy

This policy applies to all individual, direct-to-consumer orders placed on the Froffee website. We are committed to getting your favorite Froffee products to you as quickly and safely as possible.

1. Order Processing

  • All orders are processed and prepared for shipment within [e.g., 1-2 business days] of the order being placed.
  • Orders placed on weekends or major holidays will begin processing on the next business day.

2. Shipping Rates

  • Shipping costs are calculated based on the weight and destination of your order and will be displayed during the checkout process.
  • We may offer promotions such as free shipping on all orders over a certain amount (e.g., free shipping on orders over $50).

3. Estimated Delivery Times

  • Once your order has been shipped, you can expect to receive it within [e.g., 3-7 business days], depending on your location.
  • Please note that these are estimates and actual delivery times may vary due to carrier delays or other unforeseen circumstances.

4. Shipment Tracking

  • As soon as your order ships, you will receive an email confirmation that includes a tracking number.
  • You can use this tracking number to monitor the status and estimated delivery date of your package on the carrier’s website.

5. Damaged or Lost Packages

  • If your package arrives damaged, please take photos of the damaged items and the shipping box.
  • If your package is lost in transit, please allow up to [e.g., 7 business days] after the estimated delivery date before contacting us.
  • For any issues with your delivery, please contact our customer support team at info@froffee.me with your order number and a description of the problem. We will work with the shipping carrier to resolve the issue as quickly as possible.